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The automated comparison of invoice details against carrier contracts ensures that errors and oversights come to the surface immediately.

iTEMize Identifies Surcharge Anomalies and Provides Documentation to Challenge Them

Reston, Virginia – July 28, 2009 – The latest installment of “The mis-Adventures of Telco Bill” introduces Sir Charges, a totally discretionary method of inflating Telco Bill, which often causes customers to pay more for services than they anticipated.

Competitive pressures are causing carriers and resellers to become more aggressive in their service pricing. When the first invoice arrives, however, customers may experience sticker shock – the savings they thought they were getting may dissipate with the addition of hefty surcharges that were never revealed to them when the deal was presented.

“The effect of surcharges can be a significant increase in the total invoice amount sent to the customer,” said Peter Callowhill, co-founder and CEO of iTEMize Technologies. “This is like carriers in the airline industry charging passengers extra fees for everything from baggage to blankets and aisle seats to bathroom usage – it all adds up to real money.”

iTEMize 3.0, the company’s innovative Telecom Expense Management (TEM) software, offers businesses the ability to identify new surcharges and add-on costs. iTEMize provides the automated discovery and documentation to challenge these junk fees and track dispute resolution.

Mr. Callowhill said Sir Charges shows the means many service providers use to portray themselves as price competitive. “They only detail their main pricing elements to win the business, then attempt to get it all back by charging the customer extra fees that were never mentioned in the original price quote.”

Callowhill noted the negative impact surcharges have on one customer: “Our client identified and questioned ‘Carrier Cost Recovery’ and ‘Regulatory Administrative’ fees that appear on their bill. These fees amount to over $1,200 on their monthly invoice, which is a 5.25% increase on the overall bill from that carrier.”

Callowhill advises businesses to confirm with the service provider what charges will appear on their invoice and find out the remedy for non-compliance. “Get the remedy written into the contract and monitor your invoices. When you spot an anomaly, challenge them on it and keep pressing the issue. iTEMize makes this process easy,” he said.

Surcharge (n) − a fee added to the usual cost of a service without prior approval.

Analyze (v) − to evaluate the condition of an accounting-related item and possible reasons for discrepancies.

Mistake (n) − an error or blunder.

Validate (v) − to assure the certainty or validity of; to establish as true.

Anomaly (n) − a deviation from the norm; something strange, unusual, or unique.

About iTEMize Technologies, Inc.

iTEMize Technologies assists clients and partners nationwide in achieving direct cost savings, improved management and full visibility through online telecom expense management solutions applied to their fixed and mobile telecom services. For additional information about iTEMize 3.0 and to view the entire cartoon series, “The mis-Adventures of Telco Bill,” please visit:


For further information please contact:

Michael Shonholz


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